Medical Record Information

Authorization for Release

An authorization for release of confidential information is a written statement from the individual or the individual’s legal guardian; or in the case of a minor, the individual’s parent/legal guardian; who authorizes the disclosure of all or part of the medical record of the individual.

Authorization for Release of Your Medical Record

Requests for copies of your Claratel Behavioral Health medical records must be made in writing, must include your original signature, and must be hand-delivered, mailed, scanned or faxed to Claratel Behavioral Health. You will need to complete our Authorization to Release Protected Health Information (PHI) Form. If you are actively receiving treatment, your physician must sign to authorize the release for family involvement or personal use. Completely fill out the form; date and sign; and mail or fax to the HIM/Medical Records Department. Proper identification will be required to pick up the records.


There is no charge for medical records that are delivered directly to another doctor’s office or medical care provider for continuation of care.  There is a charge for records requested for personal reasons. Please note medical records can take up to five business days to receive.

The fees are listed below:

  • 1-20 pages: $0.75/page
  • 21-100 pages: $0.65/page
  • 100 pages: $0.50/page
  • Electronic delivery of medical records $20 flat rate (over 30 pages, less than 30 please see fees above for electronic delivery)



  • Medical records pick up and processing is 8:30 am – 4:00pm Monday-Friday
  • Office Phone Hours: 8:15am-4:45pm Monday-Friday

(404) 508-7714
Fax: (404) 508-7715

Mailing Address:
Claratel Behavioral Health
Richardson Health Center
HIM/Document Management
445 Winn Way, 4th Floor, Room 475
Decatur, GA 30030